Find answers to the most common questions about our apartments, bookings, payments, and your stay. If you need additional assistance, our team is always happy to help.
You can book multiple apartments in a single reservation, subject to availability. For group bookings or long-term stays, please contact our team for personalized assistance and special rates.
Yes. Reservation changes and cancellations depend on the selected rate and booking policy. Please refer to your booking confirmation or contact us directly for assistance.
Yes. We offer flexible self check-in or late check-in options for guests arriving outside standard reception hours. Please inform us in advance so we can provide the necessary instructions.
Payement Questions
Information about payment methods, deposits, and billing.
We accept major credit and debit cards as well as secure online payments. Bank transfers may also be available for extended stays or corporate bookings.
Yes. A refundable security deposit may be required depending on the apartment type and length of stay. The amount and refund process will be shared during booking.
Payment timing depends on your selected booking rate. Some reservations require full payment in advance, while others allow payment closer to your arrival date.
Check-in typically begins from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
